• Xama Tech Team

Email connection errors

Updated: Oct 13

Below are a list of errors you may receive when trying to establish a connection between your email account and the Xama Platform. Each error lists common causes for the error, and how to rectify the problem.

Error: Connection failed. Insufficient access provided.

Common reasons for this:

  • When authorising your Gmail account, a box was left unticked on the connection authorisation screen. Please try again and ensure all boxes available on this screen are ticked.

  • The Outlook email account you are attempting to connect has no linked email address. This is commonly the case for businesses who are attempting to grant access via an admin account. Please try to establish the connection again using an email account that has a valid email address linked to it.

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